Integrated 24x7 phone and email support leverages Salesforce Service Cloud for rapid ticketing and issue resolution. Intelligent support services for troubleshooting at the customer edge will be available in Q121 via the Access App.
Kymeta offers Tier I-III hardware and connectivity support to our direct customers, and Tier II-III support to customers purchasing through our Value Added Resellers. Kymeta Access provides intelligent troubleshooting to customers in the field via the Access app. To download the App or to request service from our NOC, please use the links below.
Kymeta Access simplifies the control, management, and monitoring of all your hardware and connectivity solutions. It can be used on a tablet or through a web-based portal to interact with hardware, data, customer care, and subscription services.
Click on the buttons below to download Kymeta Access through the Apple and Google Play stores.
A web-based interface designed to manage a fleet of devices to include updating and managing fleet-wide subscriptions, historical usage metrics, and individual terminal information
An Android-native and iOS-native tablet application designed to interact directly with the terminal hardware as well as provide historical usage metrics, subscription information, and support connections
