Osprey™ u8 HG-To-HGL Upgrade Program

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Osprey™ u8 HG-To-HGL Upgrade Program

Embark on a critical satellite communication evolution with Kymeta's Osprey u8 HGL upgrade program! Simply fill out the request form below to initiate the process. Your input will guide us in ensuring a seamless upgrade experience tailored to the operational needs of military forces. Thank you for entrusting Kymeta to enhance your vital communication capabilities—we stand ready to elevate your operation to new heights!

"*" indicates required fields

Customer Contact

Name*

First Last

Phone*

Email*

Unit or Command

Military Rank

Terminal Detail

Upload Pictures of Terminal Serial Number*

Drop files here or

Accepted file types: jpg, png, jpeg, Max. file size: 50 MB.

Location of the Terminal*

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country

Select Your Preferred Upgrade Process*

Ship Osprey u8 – HG to Kymeta – standard shipping at no additional cost to and from a CONUS location

Ship Osprey u8 – HG to Kymeta – expedited shipping at customer’s expense

Osprey u8 – HG to Osprey u8 – HGL swaps at regional depots

Osprey u8 – HG to Osprey u8 – HGL swaps – at customer’s preferred CONUS site (per unit charge for a minimum of 5)

Upgrade Process Detail

Will the Osprey u8 – HGL be returned to the same address ?*

Yes

No

Return Shipping Contact Name*

First Last

Return Shipping Contact Phone*

Return Shipping Address*

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country

The upgrade process will be available starting in July 2024. Please indicate when you anticipate receiving your upgrade.*

When your terminal is upgraded to Osprey u8 – HGL, radome colors other than green are expected to be available. Unless otherwise specified, the standard option is green. Please select your preferred radome color from the choices below:*

Osprey u8 – HGL upgrades come standard with an iDirect 950mp GEO modem, OneWeb SSM LEO modem, and HD1 SD-WAN device. If you would prefer not to have the cellular and WiFi features of the SD-WAN device, please check yes below and your sales representative will contact you to discuss options.*

Yes

No

Has the terminal been field installed/fielded*

Yes

No

Upload Pictures

Upload pictures of your radome.*

Drop files here or

Accepted file types: jpg, png, jpeg, Max. file size: 50 MB.

Radome Photo Example

Upload pictures of your ports.*

Drop files here or

Accepted file types: jpg, png, jpeg, Max. file size: 50 MB.

Ports Photo Example

Upload pictures of your cartridge faceplate.*

Drop files here or

Accepted file types: jpg, png, jpeg, Max. file size: 50 MB.

Cartridge Faceplate Photo Example

Operations Check

Does the system power on?*

Yes

No

Can you access the antenna user interface?*

Yes

No

If yes, how long does it typically take for you to access the antenna user interface?*

If no, please briefly explain the difficulty in accessing the antenna user interface.*

Are there any errors on the BIST or POST*

Yes

No

If yes, please provide a screenshot of the errors on the BIST or POST for further analysis.*

Drop files here or

Accepted file types: jpg, png, jpeg, Max. file size: 50 MB.

Can you pull a Kymeta Diagnostics Package (KDP)?*

See Osprey u8 User Manual 700-00212-000 Section 8.1.2 for instructions.

Yes

No

If yes, please provide a screenshot of the Kymeta Diagnostics Package (KDP) for further analysis.*

Drop files here or

Accepted file types: jpg, png, jpeg, Max. file size: 50 MB.

If no, please provide a brief explanation for the inability to pull a Kymeta Diagnostics Package (KDP).*

Does the antenna actively acquire a satellite?*

Yes

No

If yes, please specify how long it typically takes for the antenna to actively acquire a satellite.*

Does the terminal successfully join the network?*

Yes

No

If yes, please specify how long it typically takes for the terminal to join the network.*

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Kymeta Corporation

12277 134th Court NE
Redmond, WA 98052

Kymeta Government & Defense

2000 Corporate Ridge Rd. Suite 525
McLean, VA 22102

info@kymetacorp.com
support@kymetacorp.com

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